FAQ

All wall hangings are one off pieces of art. Each artwork is lovingly weaved over many days fuelled by many chai teas. 

Shipping:

Tracked shipping is $8 Australia wide and it added on top of the cost of the weave at time of check out. 

All of the pre-made wall hangings are ready to ship and are packaged/shipped within 1-3 workings days, this does not include weekends or public holidays. 

All custom orders take 2 weeks to make and then normal postage time on top. 

Orders are shipped through Australia Post, tracking included. Currently we are shipping only within Australia however for International shipping please contact me directly.

We ship to the address given upon check out. Please ensure your address is correct upon purchasing (check your paypal address). Once processed address details cannot be changed.

Willow and the Woolves does not take any responsibility for packages lost or stolen once in transit with Australia Post. 

Delivery time varies - see Australia Post of details. 

Refunds and Exchange:

Due to each item being lovingly hand weaved we do not offer refunds or exchange for items due to change of mind. A refund or exchange is only valid if the item arrives faulty. 

Product Terms & Conditions:

Colours are true (as possible) to each photo. Photos of products are taken in natural light to showcase the fibre colours as best and true as possible. No filters are used in photos. 

Each hanging is unique and weaved with loads of love and care. Please be gentle with your special weave they are delicate and are designed for display purposes only. 

Please keep away from children and hang safely away from children's reach as threads can be dangerous. 

We do not take responsibility if the product is used in any way other for its intended display use.  

Product Care: 

When first opening your weave use a medium tooth comb or fork to gently brush any tassels straight and hang securely. 

Each weave purchased comes ready to hang with timber dowel stick. 

Our weaves do look fabulous on drift too. Drift wood is a little to hard to ship but we totally recommend finding your own next time you are at the beach or park.